NLC Our Style - V 1.0

GREETINGS

EMAIL SIGNATURE & OUT OF OFFICE REPLY The presentation of your email signature is just as important as the letterhead and business cards. You can find the template below on Sharepoint or recreate it based on the the provided information. Note that Idaho and California campuses are called “Northwest Lineman College,” and Texas and Florida are called “Northwest Lineman Center.” Also note, the legal disclaimer language at the end of signatures has been removed.

PHONE GREETING Here at NLC, we try to ensure that all campuses are aligned. This comes into play when setting up voice mail greetings and in how we answer the phone. Please refer to the following examples for how to answer the phone and what our NLC voice mail greeting should sound like. If the call is routed, always dial the number yourself to ensure the person is there. If they are not, let the customer know and ask if it is okay to forward them to the intended person’s voice mail. Take a message if necessary. Never simply forward a call to a phone that rings several times into a voice mail.

OPTIONS FOR ANSWERING THE TELEPHONE:

Name & Job Title Font: Calibri (Body) - Bold Size: 11 pt

Jeremy Wiese Creative Director Northwest Lineman College Tel: 888-546-3967 Ext. 1531 Direct: 208-513-1842 Lineman.edu

Option 1: Good morning/afternoon, you have reached Northwest Lineman College/Center (campus state), this is ______, how can I help you?

Company ( College or Center depending on your campus)

Phone: (Main number and Extension and/or Direct line)

Option 2: Thank you for calling Northwest Lineman College/Center (campus state), this is______, how can I help you?

Website: Lineman.edu (.www not needed)

Font: Calibri (Body) - Bold Size: 10 pt.

VOICE MAIL GREETING EXAMPLE:

“Hello, you have reached ‘name’ with Northwest Lineman College/Center (campus state), your call is important to me, so please leave your name, number, and a brief message, and I will return your call. Have a great day!

If you are to be out of the office, please use this out of office reply template:

Thank you for your email, however, I will be out of the office from X/X/XX - X/X/XX. If you need immediate assistance please contact [insert email of coworker/superior]. Thank you and have a great day!

107 NORTHWEST LINEMAN COLLEGE

GREETINGS 108